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Questions about the app, your subscription, your minutes or the Beni speaker? Send us a message and a real person will reply to your email.
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Common questions
How do I cancel or manage my Beni Legacy subscription?
Subscriptions are handled by Apple. On your iPhone open Settings → your name → Subscriptions → Beni Legacy, or in the Beni app go to Account → Beni Legacy → Manage subscription. Cancel at least 24 hours before the end of the current period to avoid the next charge. You keep your minutes until the period ends.
I paid but my minutes didn't appear
In the Beni app go to Account → Beni Legacy and tap Restore Purchases. Make sure you're signed in to the same Beni account and the same Apple ID you used to subscribe. If minutes still don't show, write to us and include the email you sign in with.
How do minutes work?
Every new account gets 15 free minutes. The 7-day free trial includes 30 minutes. Beni Legacy is $14.99 a month and includes 150 minutes of conversation each month. Unused minutes don't carry over to the next month.
How do I get a refund?
Apple processes refunds for App Store purchases. Request one at reportaproblem.apple.com. If something went wrong on our side, tell us too so we can fix it.
My Beni speaker won't connect to Wi-Fi
The Beni speaker works only with 2.4 GHz Wi-Fi. If your router has separate 2.4 GHz and 5 GHz networks, choose the 2.4 GHz one. Check the password, keep the speaker near the router during setup, then try again from the app.
How do I delete my account and data?
In the Beni app go to Account → Delete account. This deletes your account and the data stored with it. You can also write to us and we'll do it for you. See the Privacy Policy for details.
Who can see my conversations?
Only you. We never sell your data or use it for advertising. The Privacy Policy explains what we store and who processes it.